Shipping, Returns & Replacement Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation. This includes order verification, quality checks, and preparation for dispatch.

Order Information Changes
For any incorrect or wrong information registered at checkout (shipping address, variant, or other order details), customers must contact us within 24 hours of placing the order.
Requests made after this window may not be possible once the order enters processing or has shipped.

Shipping & Delivery

After dispatch, delivery typically takes 7–13 business days, depending on destination and local courier performance. Tracking information is provided once the order ships. Delivery timelines may be affected by customs processing, carrier delays, or inaccurate shipping information provided at checkout.

Free Shipping

Shipping fees are covered unless explicitly stated otherwise on the product page.

30-Day Free Returns

All purchases are protected by a 30-day free return policy.
The return warranty period begins on the first day the order is marked as delivered, not the purchase date.

Return Eligibility & Conditions

Returned items must meet the following conditions:

  • Unused and in original condition

  • Returned with original packaging and accessories

  • Return request submitted within the 30-day window

Returns that do not meet these conditions may be denied.

Proof & Documentation Requirement

For returns, refunds, or replacements, customers are required to submit clear photo evidence for verification and internal documentation. Photos must clearly show:

  • The item received

  • Packaging

  • Any visible damage, defect, or issue

Requests without proper photo documentation will not be processed.

Replacements

Replacements may be issued instead of refunds when applicable. To qualify for a replacement, customers must submit photo proof showing:

  • Damaged items upon delivery

  • Incorrect item received

  • Wrong color or variant received (if applicable)

All submitted photos are cross-referenced with order records and warehouse documentation before approval.

Refunds

Once a return is approved and the item is received, refunds are issued to the original payment method. Refund processing time depends on the payment provider and is outside our control.

Non-Returnable / Non-Refundable Cases

Refunds or replacements may be refused in cases including, but not limited to:

  • Items damaged due to misuse or normal wear after delivery

  • Requests submitted after the 30-day return window

  • Missing or insufficient photo documentation

  • Orders affected by incorrect information not reported within the 24-hour change window

Incorrect Address & Failed Delivery

Orders returned or lost due to incorrect or incomplete address details are not eligible for free replacement or refund once shipped.

Contact & Support

For all shipping, return, refund, replacement, or order update requests, contact:
support@petzenify.com



Last updated: December 1, 2025

Thank you for shopping with Pet Zenify! We aim to give you and your pets the best shopping experience possible. Please read our Shipping Policy carefully to understand how and when your order will arrive.

1. Order Processing Time


All orders are processed within 1–3 business days.

Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by an additional few days.
If there is a significant delay, you will be notified by email.

2. Shipping Times & Delivery Estimates

United States:
Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days

Canada & UK:
Standard Shipping: 7–18 business days

3. Shipping Fees


Free Shipping on orders over $50.

Orders below $50 will have a calculated shipping fee shown at checkout.

Additional costs may apply for remote areas or international destinations.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number.

Tracking information may take 48–72 hours to update in the system.

You can also track your order anytime via our Track Order page.

5. Incorrect Addresses / Failed Deliveries

Please make sure your shipping address is complete and accurate.

Pet Zenify is not responsible for:


Incorrect or missing address information

Failed delivery attempts

Packages returned to sender

If an order is returned to us due to an incorrect address, customers may need to pay an additional shipping fee to resend it.

6. Customs, Duties & Taxes (International Orders)

Pet Zenify is not responsible for any customs fees, import taxes, or duties that may apply to your order.

All fees imposed during import must be paid by the customer.

7. Lost, Stolen, or Delayed Packages

We are not responsible for:
Packages lost in transit
Stolen packages after delivery
Delays caused by carriers or customs

However, we want our customers happy — if there’s an issue with your delivery, contact us at:
📧 support@petzenify.com
We’ll do our best to help resolve it.

8. Split Shipments

To ensure you receive your items as quickly as possible, your order may arrive in multiple packages. This can happen for several reasons:


Some items are stored in different warehouses, so they ship from the nearest facility.


Different products may have different processing or shipping times.

High-demand items may ship later or separately to avoid delaying the rest of your order.

Larger orders may be split for faster delivery and smoother customs clearance (for international customers).

You will receive a separate tracking number for each package if your order is shipped in multiple parts.
Rest assured, all items are still on their way—they may just arrive at slightly different times.

9. Contact Us

For any questions or help with your shipment, reach us at:
📧 support@petzenify.com
We typically respond within 24–48 hours.